Refund policy
Return & Refund Policy
Effective Date: 01/01/2026
At My Daily Shakes, customer satisfaction is important to us. This policy explains your rights regarding returns, refunds, and exchanges in accordance with the official Herbalife Nutrition 30-Day Satisfaction Guarantee.
My Daily Shakes operates as an Independent Herbalife Member in the United Kingdom and Switzerland.
🛍 30-Day Satisfaction Guarantee
All genuine Herbalife Nutrition products (used or unused) are covered by Herbalife’s official 30-day satisfaction guarantee.
The 30-day period begins on the date you receive your product.
If you are not satisfied, you may request:
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A refund of the product purchase price, or
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A product exchange (subject to availability)
Proof of purchase is required.
🇬🇧 United Kingdom – Returns & Refunds
Eligibility
To qualify for a return:
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You must notify us within 30 days of delivery
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Products may be unused, partially used, or empty (in line with Herbalife return procedures)
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Proof of purchase is required
Return Shipping (UK)
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend using a tracked shipping service
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Original shipping charges are refundable only where required by law or where the item is faulty
Refund Processing (UK)
Once your return is received and verified:
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Refunds are issued to the original payment method
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Please allow 3–5 working days for funds to appear, depending on your payment provider
🇨🇭 Switzerland – Returns & Refunds
Swiss customers are also covered under the Herbalife 30-day satisfaction guarantee.
Eligibility
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Return requests must be made within 30 days of delivery
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Proof of purchase is required
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Products may be returned in accordance with Herbalife procedures
Return Shipping (Switzerland)
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Return shipping costs are the responsibility of the customer unless the product was faulty or delivered incorrectly
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We may provide specific return instructions depending on the order source
Refund Processing (Switzerland)
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Approved refunds are issued to the original payment method
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Processing times may vary depending on your bank or payment provider
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Original delivery charges are refundable only if the product was faulty or incorrect
📦 How to Request a Return
To request a return or refund, please contact us first at:
Please include:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for return
We will provide instructions on how to proceed.
Please do not return products without contacting us first.
❗ Non-Returnable Situations
Refunds or exchanges may not be available if:
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Products were damaged due to misuse or improper handling
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The return request is made outside the 30-day period
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The product was not purchased directly from My Daily Shakes
This does not affect your statutory consumer rights.
📍 Business Address
322 Rugby Road
RM9 4AT
United Kingdom
(Return instructions will be provided after contacting us.)
🤝 Herbalife Guarantee Information
Customers may also contact Herbalife Nutrition directly for further information about the 30-day Satisfaction Guarantee:
📧 Contact Us
For any questions regarding returns or refunds, please contact:
We aim to respond promptly and resolve all matters professionally.